What some of our latest customers have to say...
"Just like to say a big thank you for your excellent service and help in sorting the headboard out it makes a real pleasure doing business with real genuine people"
Robin K(Via Email 25/04/2013)
"Brilliant service! Thanks so much."
Robert G(Via Email 17/04/2013)
"I just want to say thank you for an excellent service. First class ordering product and delivery. "
Samantha(Via Email 13/02/2013)
"Thanks so much for sorting everything out so quickly for us, my wife is delighted with the purchase and we're both sleeping much better now. All your customer services team have been exemplary in their manner and advice, a credit to your company."
Mr Hartley(Via Email 25/11/2012)
"Thank you very much for sorting this out and so quickly, really do appreciate"
G Williams(Via Email 21/11/2012)
"Thanks very much for the great service.Nice to have something sent out and delivered when it is promised"
Brian Hornby(Via Email 17/11/2012)
"I am very impressed with the efficiency and courtesy shown. I had occasion to be in contact both by phone and live chat and in each case my enquiries were quickly sorted out
If only all online companies were the same .I will definitely use again and highly recommend to friends."
J Bevan(Via Email 05/11/2012)
"This is great customer service thank you for your flexibility and understanding. I will defenitely be a repeat customer"
Alexendre Al Khawam(Via Email 02/11/2012)
"Many thanks for your email..Amazing customer service!"
Lindsay Stacey(Via Email 23/10/2012)
"Ordering, by telephone, was fine! Goods were as described on your website and value for money."
J Ford(Via Email 15/10/2012)
"Just had to drop you a line to say how impressed we are with the service we have received.
The whole experience from web site to receiving the item, (exactly as described) not to mention the quality and value for money has been excellent.
We will recommend and use you again."
Simon(Via Email 04/10/2012)
"I must say that I am truly impressed with your response to this situation and to the action that you have taken as a consequence."
Mike Newby(Via Email 12/09/2012)
Just wanted to thank you for the fantastic service we received following our recent order. It arrived before we had even received an email to say it was on its way.
It is exactly as described and we are delighted with it. We will certainly recommend you to friends and family.
Melinda & Kevin Mott(Via Email 24/08/2012)
"Just had to write to say a big thank you for the fast and efficient service your company gave to us, the ordering was so easy had a question following day contacted customer services they dealt with my enquiry immediately, delivery brilliant ordered Sunday delivered Tuesday.
Would I use you again definitely. "
Eddie Parsons(Via Email 02/08/2012)
"After a long search in deciding what mattress I wanted to buy I decided on the Shire Eco Sound mattress after coming across it in a showroom locally. An easy search on the net brought me to "Only Mattresses". It was the cheapest price online, quick to order and process. I received an email regarding my confirmation of purchase and thereafter a telephone requesting a date for the mattress to be delivered. I live behind a parade of shops on the 1st floor, however delivery was no problem for them and the mattress was delivered on time to my door....cannot fault their service in any way!"
Sarah(Via Email 26/07/2012)
"I have never used the 'live chat' function of a website before and I was thoroughly impressed.
My questions relating to payment and delivery were answered in a prompt and clear manner, making the transaction smooth and easy. All in all an excellent online service that I would use again."
Paul C(Via Email 23/07/2012)
"We bought this memory foam mattress and have never regretted doing so. The specification and price were way ahead of even the nearest competitors. Sometimes as a customer you worry a bit when something looks too good to be true but any anxieties were, in this case, needless. The online transaction was quick and flawless, delivery was prompt, and the mattress itself was perfect. In short, Top Class!"
John V(Via Email 19/07/2012)
"I have just had the pleasure of speaking with one of your advisors. His customer service skills are excellent, the advise he gave me regarding my request for 2 small single mattresses was extremely knowledgeable. He even went on the website where I brought the bedframes so that he could check the dimensions were right. A great smooth and easy transaction, right down to choosing my delivery day! Well done."
Carol Batstone(Via Email 06/06/2012)
"I would like to thank you so very much for the very superb service at a time that is was important to get a mattress to my son as quickly as possible. I don’t need to tell you that with back injuries good mattresses are very important in the recovery process. My son received the mattress on the Monday as you said he would and is much more comfortable on it now than the old one.
A very big thank you from me to you and all involved in getting it to him so quickly."
J Hurdle(Via Email 24/05/2012)
"Your website is really well organised and presents the different categories and make of the mattresses in an accessible way. It really helps me to choose a suitable mattress which combines spring and soft feeling latex material. The delivery team is helpful with my request for Sat delivery and to provide notice in advance of delivery to allow me to estimate what time they would come."
Maria(Via Email 16/05/2012)
"I like the fact that you do not sell our personal details to anyone and only use our telephone number for delivery in case of problems. Therefore I would recommend and use your company again"
Ben SW, Chichester(Via Email 10/05/2012)
"Hi - I have just placed an order for a mattress with one of your customer service people and wanted to let you know that he did a fantastic job - called me back 3 times and made additional calls to the manufacturer, in an effort to secure delivery before Xmas.
I could actually have saved money by ordering elsewhere, but felt that your company deserved the order because of the excellent service received."
Mrs Ball(Via Feedback Form 19/04/2012)
"You have a such a wide choice of mattresses that I didn't feel constricted by my budget at all. I managed to find a mattress that was both pocket sprung and memory foam for under £200 which I was not expecting at all. I also appreciate the honest descriptions, much better than the over-hyped descriptions that make you think you are buying something luxury when its not, breath of fresh air! The fact that there are all the useful buying guides and little snippets of information with the mattresses themselves left me feeling like a mattress expert in my own right as well!"
Terri B, Surrey(Via Feedback Form 03/03/2012)
"It is rare to find a site that is so competitive on price but with such an excellent layout and that has quite obviously had so much time put into it. To have purchased the Relyon mattress I bought for such a good price I would have expected to have had to go to a bdodgy looking site with no info. Thumbs up for covering both bases and also sorting out delivery for next day. Great stuff.
Lisa Holmes, Guildford(Via Feedback Form 29/02/2012)
"I have been very impressed with the level of detail you have gone into on your site with regards to making it easy to make a choice. I was somewhat confused by all the different options when looking through other sites but your buyers guides and descriptions made the whole process much easier. I was worried about delivery because I've never ordered anything so big online before but it arrived on time and the driver was very helpful getting inside for me. Please pass my thanks on to all involved and should you wish to put this on your site so everyone can see it Ive no problem recommending you to your other customers."
Andrew D, Oxford(Via Email 29/01/2012)
"Sometimes it is just nice to be able to talk to a real human being who can put all your fears to rest, which is why it has been such a delight to deal with your company. Could you pass my thanks on to the customer services team who have been absolutely wonderful from the moment I came to them as a confused first time mattress buyer! I feel my faith has been restored in shopping online by my experience with you so 10 out of 10. The mattress is also very comfortable!"
D Gordon, Hull(Via Feedback Form 11/01/2012)
"Having done quite a lot of research I decided to buy from your site, this was mainly because the descriptions you have are much more advanced than any other site's. This would be a bit pointless if the mattress turned up and didn't match the description but I have found the Sleeping Zone mattress I received to be just as described. There are a lot of features which meant nothing to me, but having slept on the mattress for a couple of weeks now I can see the benefits. Aside from the descriptions, the service I have received has been fantastic, happy, friendly and honest customer services people, all the way through to delivery which was when I was informed it was going to be. Thanks for all your help!"
T Simmons, Manchester(Via Email 06/01/2012)
"I would like to pass my sincerest thanks on to you for the excellent service I received. I stupidly ordered two mattresses but one of you customer services people actually rang me to make sure I wanted both as it seemed an odd purchase. Most other companies would have just sent them both out in my experience so it was refreshing to deal with a company who obviously take a lot of time over ensuring their customers are well looked after. Added to that the whole delivery process was as stress free as could have been hoped, I received a call an hour before delivery and the kind driver helped me up the stairs."
J D, London(Via Email 05/01/2012)