What some of our latest customers have to say...
"Just to say a big thank you for the efficiency our recent order, from my initial enquiry, through your subsequent communications (by email & telephone advice of delivery) to the delivery by courier. A faultless & speedy transaction, and very pleased the mattresses. "
Tina(Via Email 19/04/2014)
"Thank you so much, for your prompt assistance. You've been so helpful. "
Andrew(Via Email 18/04/2014)
"May I say, what a welcome relief it was reading your email today. I have to say the service and effort made on your part is exemplary. I cannot speak highly enough of the standards you and your company have shown. Especially the notification emails of how things were proceeding in regards to our case.
I'd just like to say Thank You on my mum’s behalf. I can assure you that our family will be customers for life as its rare nowadays to get this level of service and customer focus. I am also sure that there will be a knock on effect, as like in all things, when you receive bad service you tend to tell all and everyone and vice versa when you receive excellent service you tend to tell all and everyone. So I am certain that Wedo will be highly recommended by our family.
Once again Thank You for Time and Service Ella, it was much appreciated.
Neil(Via Email 05/04/2014)
"The mattress was delivered just after 12 on Thursday. My mum had the longest night's sleep she has had for ages. She is very happy with it. "
Carol(Via Email 01/04/2014)
"uk Placed on Friday afternoon delivery of headboard expected on the Monday, when it didn't arrive I phoned customer service and the person I spoke to was very polite, friendly and professional. She apologised for the headboard not arriving and arranged for it to arrive the next day. The headboard arrived at 10.00hrs on that day. I was very impressed with the handling of my order. The headboard looks great and is of excellent quality and price. Will definitely use WEDO again."
Susan(Via Email 27/03/2014)
"I wanted to thank you again for the excellent service throughout this process, it's refreshingly pleasant to deal with and greatly appreciated. "
Paul(Via Email 14/03/2014)
"Would just like to say thank you to the lovely customer service rep I spoke to this afternoon - it's very common for people to rush through what they have to say when they pick up, but she spoke clearly and slowly and was very friendly and helpful"
Allie(Via Email 12/03/2014)
"Great service, easy to use web site, excellent delivery, I would recommend this company, mattress very comfy. "
Sharron(Via Email 05/03/2014)
"Wedo Bed provided a first class service, from Sales, to customer services to delivery. We would recommend them to anyone. Even when things do go wrong (through no fault of their own) they provided a service that is clearly above and beyond. I would certainly recommend Wedo not only for their sales/customer service but also for the value for money."
Kim(Via Email 13/02/2014)
"It's great that you take your customer satisfaction so seriously - I would recommend Wedo for this and the fact that you have a customer support service/helpline with friendly staff."
Julie(Via Email 01/02/2014)
"Thanks, it's the most outrageously comfortable mattress I have ever slept on and such a good price. You have been really helpful and personable and the delivery man was lovely too (which surprised me as I was expecting a grumpy one). I'll give good feedback but I wanted to say thanks to you because companies are people really!"
Gerri(Via Email 08/01/2014)
"Many thanks to the extremely helpful lady who took my order, please thank her, as she made some good points for me to note and her advice changed my idea of what was right. Just giving praise where due."
Karen Cook(Via Email 18/12/2013)
"Thank you for all your help with regard to my order. I was disappointed that the original mattress I ordered was out of stock but I was impressed with the service you provided, the links to similar mattresses, the refund of my first payment went through quickly, the re-order of a similar mattress which arrived the next day early morning. Excellent customer service, thank you."
Brenda(Via Email 11/12/2013)
"Just a quick email to let you know that I received the mattress today. I am yet to unpackaged it but all looks good. Thanks again for all your help in getting my problem sorted. Your company has been a pleasure to buy from."
Gemma(Via Email 01/12/2013)
"I am impressed by Wedo. It was refreshingly easy to get through on the phone, you respond quickly and have a helpful approach."
Mr Kearney(Via Email 01/11/2013)
"I would like to state again how pleased I am with the mattress, I would recommend your company to anyone."
Mr. Welch(Via Email 23/10/2013)
"It has been a pleasure dealing with your company and we will use you again when we next need a mattress."
A. Moseley(Via Email 22/10/2013)
"Thank you for the speedy delivery. Very impressed with the service and the delivery guys were kind enough to help me get the mattress upstairs which was really appreciated."
Toby(Via Email 10/10/2013)
"Thank you so much for your help Rebecka, your mail was fabulous […] and you have been very helpful and pleasant and efficient, so many thanks."
Anne(Via Email 22/08/2013)
"Gave the sales consultant Arthur our spec and he gave me a lot of excellent advice in a professional and friendly manner. All in all a good service from Wedo supplying us with a competitively priced mattress with excellent support from Arthur."
Mr. Buchner(Via Email 19/07/2013)
"Thank you, you have dealt with my query in such professional way, it’s been much appreciated."
A.Sliwka(Via Email 04/07/2013)
" I've had such a lovely experience with Wedo. You are sometimes taking a risk when ordering from somewhere online, but I'm so glad I took it!"
N. Adam(Via Phone 04/07/2013)
"All received, very happy mummy, thank you for you impeccable service."
J, Strutt(Via Email 02/07/2013)
" “Thank you for all your hard work getting this sorted. It’s nice to know people still care.”"
R. Catlin(Via Phone 01/07/2013)
"I received my mattress today after ordering yesterday and would like to compliment your team for the excellent service provided. I will definitely be using Wedo again and will recommend you to my friends."
C. Regester(Via Email 28/06/2013)
" Did a lot of on-line research for this item, was attracted by the price and delivery. Ordered Friday, delivered Monday!!! I had a query about leaving in garage if I was not in. The team responded promptly and put my mind at rest. Used it for the first time last night, absolutely fabulous. Well done WEDO, a great on-line experience."
K. Dawkins(Via Email 22/06/2013)
"Just like to say a big thank you for your excellent service and help in sorting the headboard out it makes a real pleasure doing business with real genuine people"
Robin K(Via Email 25/04/2013)
"Brilliant service! Thanks so much."
Robert G(Via Email 17/04/2013)
"I just want to say thank you for an excellent service. First class ordering product and delivery. "
Samantha(Via Email 13/02/2013)
"Thanks so much for sorting everything out so quickly for us, my wife is delighted with the purchase and we're both sleeping much better now. All your customer services team have been exemplary in their manner and advice, a credit to your company."
Mr Hartley(Via Email 25/11/2012)
"Thank you very much for sorting this out and so quickly, really do appreciate"
G Williams(Via Email 21/11/2012)
"Thanks very much for the great service.Nice to have something sent out and delivered when it is promised"
Brian Hornby(Via Email 17/11/2012)
"I am very impressed with the efficiency and courtesy shown. I had occasion to be in contact both by phone and live chat and in each case my enquiries were quickly sorted out
If only all online companies were the same .I will definitely use again and highly recommend to friends."
J Bevan(Via Email 05/11/2012)
"This is great customer service thank you for your flexibility and understanding. I will defenitely be a repeat customer"
Alexendre Al Khawam(Via Email 02/11/2012)
"Many thanks for your email..Amazing customer service!"
Lindsay Stacey(Via Email 23/10/2012)
"Ordering, by telephone, was fine! Goods were as described on your website and value for money."
J Ford(Via Email 15/10/2012)
"Just had to drop you a line to say how impressed we are with the service we have received.
The whole experience from web site to receiving the item, (exactly as described) not to mention the quality and value for money has been excellent.
We will recommend and use you again."
Simon(Via Email 04/10/2012)
"I must say that I am truly impressed with your response to this situation and to the action that you have taken as a consequence."
Mike Newby(Via Email 12/09/2012)
Just wanted to thank you for the fantastic service we received following our recent order. It arrived before we had even received an email to say it was on its way.
It is exactly as described and we are delighted with it. We will certainly recommend you to friends and family.
Melinda & Kevin Mott(Via Email 24/08/2012)
"Just had to write to say a big thank you for the fast and efficient service your company gave to us, the ordering was so easy had a question following day contacted customer services they dealt with my enquiry immediately, delivery brilliant ordered Sunday delivered Tuesday.
Would I use you again definitely. "
Eddie Parsons(Via Email 02/08/2012)
"After a long search in deciding what mattress I wanted to buy I decided on the Shire Eco Sound mattress after coming across it in a showroom locally. An easy search on the net brought me to "Only Mattresses". It was the cheapest price online, quick to order and process. I received an email regarding my confirmation of purchase and thereafter a telephone requesting a date for the mattress to be delivered. I live behind a parade of shops on the 1st floor, however delivery was no problem for them and the mattress was delivered on time to my door....cannot fault their service in any way!"
Sarah(Via Email 26/07/2012)
"I have never used the 'live chat' function of a website before and I was thoroughly impressed.
My questions relating to payment and delivery were answered in a prompt and clear manner, making the transaction smooth and easy. All in all an excellent online service that I would use again."
Paul C(Via Email 23/07/2012)
"We bought this memory foam mattress and have never regretted doing so. The specification and price were way ahead of even the nearest competitors. Sometimes as a customer you worry a bit when something looks too good to be true but any anxieties were, in this case, needless. The online transaction was quick and flawless, delivery was prompt, and the mattress itself was perfect. In short, Top Class!"
John V(Via Email 19/07/2012)
"I have just had the pleasure of speaking with one of your advisors. His customer service skills are excellent, the advise he gave me regarding my request for 2 small single mattresses was extremely knowledgeable. He even went on the website where I brought the bedframes so that he could check the dimensions were right. A great smooth and easy transaction, right down to choosing my delivery day! Well done."
Carol Batstone(Via Email 06/06/2012)
"I would like to thank you so very much for the very superb service at a time that is was important to get a mattress to my son as quickly as possible. I don’t need to tell you that with back injuries good mattresses are very important in the recovery process. My son received the mattress on the Monday as you said he would and is much more comfortable on it now than the old one.
A very big thank you from me to you and all involved in getting it to him so quickly."
J Hurdle(Via Email 24/05/2012)
"Your website is really well organised and presents the different categories and make of the mattresses in an accessible way. It really helps me to choose a suitable mattress which combines spring and soft feeling latex material. The delivery team is helpful with my request for Sat delivery and to provide notice in advance of delivery to allow me to estimate what time they would come."
Maria(Via Email 16/05/2012)
"I like the fact that you do not sell our personal details to anyone and only use our telephone number for delivery in case of problems. Therefore I would recommend and use your company again"
Ben SW, Chichester(Via Email 10/05/2012)
"Hi - I have just placed an order for a mattress with one of your customer service people and wanted to let you know that he did a fantastic job - called me back 3 times and made additional calls to the manufacturer, in an effort to secure delivery before Xmas.
I could actually have saved money by ordering elsewhere, but felt that your company deserved the order because of the excellent service received."
Mrs Ball(Via Feedback Form 19/04/2012)
"You have a such a wide choice of mattresses that I didn't feel constricted by my budget at all. I managed to find a mattress that was both pocket sprung and memory foam for under £200 which I was not expecting at all. I also appreciate the honest descriptions, much better than the over-hyped descriptions that make you think you are buying something luxury when its not, breath of fresh air! The fact that there are all the useful buying guides and little snippets of information with the mattresses themselves left me feeling like a mattress expert in my own right as well!"
Terri B, Surrey(Via Feedback Form 03/03/2012)
"It is rare to find a site that is so competitive on price but with such an excellent layout and that has quite obviously had so much time put into it. To have purchased the Relyon mattress I bought for such a good price I would have expected to have had to go to a bdodgy looking site with no info. Thumbs up for covering both bases and also sorting out delivery for next day. Great stuff.
Lisa Holmes, Guildford(Via Feedback Form 29/02/2012)
"I have been very impressed with the level of detail you have gone into on your site with regards to making it easy to make a choice. I was somewhat confused by all the different options when looking through other sites but your buyers guides and descriptions made the whole process much easier. I was worried about delivery because I've never ordered anything so big online before but it arrived on time and the driver was very helpful getting inside for me. Please pass my thanks on to all involved and should you wish to put this on your site so everyone can see it Ive no problem recommending you to your other customers."
Andrew D, Oxford(Via Email 29/01/2012)
"Sometimes it is just nice to be able to talk to a real human being who can put all your fears to rest, which is why it has been such a delight to deal with your company. Could you pass my thanks on to the customer services team who have been absolutely wonderful from the moment I came to them as a confused first time mattress buyer! I feel my faith has been restored in shopping online by my experience with you so 10 out of 10. The mattress is also very comfortable!"
D Gordon, Hull(Via Feedback Form 11/01/2012)
"Having done quite a lot of research I decided to buy from your site, this was mainly because the descriptions you have are much more advanced than any other site's. This would be a bit pointless if the mattress turned up and didn't match the description but I have found the Sleeping Zone mattress I received to be just as described. There are a lot of features which meant nothing to me, but having slept on the mattress for a couple of weeks now I can see the benefits. Aside from the descriptions, the service I have received has been fantastic, happy, friendly and honest customer services people, all the way through to delivery which was when I was informed it was going to be. Thanks for all your help!"
T Simmons, Manchester(Via Email 06/01/2012)
"I would like to pass my sincerest thanks on to you for the excellent service I received. I stupidly ordered two mattresses but one of you customer services people actually rang me to make sure I wanted both as it seemed an odd purchase. Most other companies would have just sent them both out in my experience so it was refreshing to deal with a company who obviously take a lot of time over ensuring their customers are well looked after. Added to that the whole delivery process was as stress free as could have been hoped, I received a call an hour before delivery and the kind driver helped me up the stairs."
J D, London(Via Email 05/01/2012)